- In-Person Mystery Shop Services
- Comprehensive Competitor Analysis Research
- SWOT Analysis
- Sales Process Analysis
- Customer Experience Analysis
- Pricing & Incentive Analysis
- Online Reviews Analysis
- Online Directories Analysis
- Website Usability Studies
- Social Media Strategy
- Sales Training - Connecting with HEART
- Marketing Plan and Marketing Strategy Development
- Business Development and Resident Engagement Strategies
- Resident Referral and Prospect Event Strategies
- On-Site Deep Dive and Implementation Visits
- On-Site Sales Management, Coaching and Mentoring Visits
- Fast Track Assimilation
- Leadership Development
SENIOR LIVING CONSULTING: WHAT MAKES OUR SERVICES UNIQUE?
- Comprehensive Reporting - Both Qualitative and Quantitative
- Industry-Specific Insight - By Experienced Senior Living Professionals
- Suggestions, Recommendations and Bright Ideas - Thoughtful and Specific to your Project and Market
- Personalized Approach - Complimentary Gap Analysis Call to Personalize each Project for your Company and the Target Market. Plus One Complimentary Clarification Call to Review Findings and Recommendations
OUR mission: Improve the customer experience
Senior Source Consulting Group was founded with an enthusiastic spirit to address the sales and marketing challenges facing the senior living industry. With an unwavering commitment to helping organizations achieve occupancy and revenue goals by improving the customer experience, we pledge to provide well-researched solutions that deliver desired and long-lasting results by attracting and retaining engaged and satisfied residents.
"The work that Senior Source Consulting produced for a special project for Sodexo exceeded expectations in detail, timeliness, creativity, and overall execution. In one aspect of the process, the team conducted mystery shops, and the approach was unlike any I have seen. We were able to meet our deadline and provide outstanding value to our clients, thanks to Senior Source Consulting Group."
Lindsay Casillas
Vice President of Sales & Business Development
Sodexo Seniors North America
follow up
A gap is a break between two objects; an unfilled space. A gap in performance is the difference between where you are and where you'd like to be. The gap represents an opportunity to achieve more.
planning
Gap Analysis
A well-defined plan serves as a springboard to energize, mobilize and focus key resources with purpose, commitment and determination to make the plan come alive.
execution
A completed Gap Analysis identifies opportunities and helps to establish well-defined goals. It focuses planning to leverage strengths, minimize weaknesses and neutralize threats.
Senior Source Consulting Group, senior living consulting firm, services for senior living:
why we do what we do
Training, mentoring and coaching; tracking key indicators; and monitoring the competitive environment are vital to plan integration. Together, we'll help you achieve optimal results to close performance gaps.
Senior Source Consulting Group
Sales & Marketing Solutions to Close Performance Gaps