A gap is a break between two objects; an unfilled space. A gap in performance is the difference between where you are and where you'd like to be. The gap represents an opportunity to achieve more.
A completed Gap Analysis and research identifies opportunities and helps to establish action steps and well-defined goals. It focuses planning to leverage strengths, minimize weaknesses and neutralize threats.
"Grace Management, Inc. had the pleasure of enlisting the expertise of Senior Source Consulting Group for a Reputation Analysis and Mystery Shop project. Not only were the insights and analysis incredibly beneficial, the personal attention and expedient response exceeded expectations. I highly recommend the solutions provided by Senior Source Consulting Group!'
Senior Vice President of Sales and Marketing
Grace Management, Inc.
Recruiting, sales training & coaching, process improvement, and monitoring the competitive environment are all vital to plan integration. Together, we'll help you achieve optimal results to close performance gaps.
"Sonata Senior Living used Senior Source Consulting for a recent mystery shop and the results were astounding! This was by far the most comprehensive and valuable analysis I have ever received. Kudos to the Senior Source team for such a thorough job that not only provides comparative data, but draws on their industry experience and knowledge to identify creative opportunities for improvement."
Chief Operating Officer
Sonata Senior Living
"It has been our pleasure to work in partnership with Senior Source Consulting Group. They have delivered for us consistently and have been extremely helpful in our growth and diligence capabilities. I enjoy working with the SSCG team, appreciate their responsiveness, and would highly recommend them."
Director of Acquisitions Tryko Partners
A well-defined plan serves as a springboard to energize, mobilize and focus key resources with purpose, commitment and determination to make planning come to life.
"We had the great pleasure of engaging Senior Source Consulting Group on five different mystery shops including the competitive sets. The information, analysis, and reports were so well done and thoroughly comprehensive. Amy and her team provide such valuable insight and helpful commentary that allows for meaningful action steps with the community teams. They truly deliver a superior product to anything else I’ve seen in the past. Thanks for all the great information!
Blue Moon Capital Partners LP
Senior Source Consulting Group (SSCG) was founded in 2016 with an enthusiastic spirit to address the sales and marketing challenges facing the senior living industry.
With an unwavering commitment to helping senior living organizations achieve occupancy and revenue goals by improving the customer experience, we pledge to provide well-researched solutions that deliver desired and long-lasting results by attracting and retaining engaged and satisfied residents.
"The work that Senior Source Consulting produced for a special project for Sodexo exceeded expectations in detail, timeliness, creativity, and overall execution. In one aspect of the process, the team conducted mystery shops, and the approach was unlike any I have seen. We were able to meet our deadline and provide outstanding value to our clients, thanks to Senior Source Consulting Group."
Vice President of Sales & Business Development
Sodexo Seniors North America